Need a Hand?

The Design Manager team is here to help you get the most out of the Design Manager software, from initial set up, to ongoing education and support, to training with our specialists. We offer a range of support resources to fit any learning style.



Get more out of the product through our content.

Learn More

Get to know Design Manager through these time saving tools.


Technical Support

Get product answers from our friendly support team.

Create Support Ticket

Move your business forward by connecting with our knowledgeable team.

  • Answer software specific questions
  • Timely email support
  • Phone support as necessary
  • Quick issue resolution (under 3 hours during business days!)

  • *Limitations apply as set forth below.

    Starting at $95/hour


    Get the most out of Design Manager with in-depth coaching.

    Schedule Training

    Get to know Design Manager through these time saving tools.

  • Virtual
  • Holistic overview of the product
  • Deep dive on features + workflow
  • Schedule with your full team

  • Educational Videos

    Frequently Asked Questions

    1. How do I set up a Project?

    You can create a Project by clicking Projects, Add, and then filling out the appropriate information. Here is a video that shows the process step by step.

    2. How do I create an Item?

    You can create an Item by clicking Project Specifications, selecting your Project, Add. Here is a video that shows the process step by step.

    3. How do I install the DM Product Clipper?

    Browse to the Google Chrome Store and search for the Design Manager Product Clipper Chrome Extension. Here is an article that shows the process step by step.

    4. How do I setup Pro Cloud on a new computer?

    Browse to, download and install Citrix Workspace, enter your username and password. Please see our Getting Started Guide for more detail.

    *Limitations on Free Technical Support
  • Free support is limited to Cloud Customers Only and excludes any issues related to customized features.
  • Free support calls may be limited in our discretion in order to serve all clients.
  • Support is available from the hours of 9AM to 5PM ET Monday through Friday excluding holidays.
  • Only Technical-support issues are covered by free Technical Support. In-depth questions on product functionality or business best practices require a training session (additional fees apply).